I ordered my Urban Decay Alice in Wonderland makeup palette from Debenhams on Friday. I had an email from them today and they said that my order had not gone through (even though on Friday it was all confirmed) and I would not be recieving my palette because their computer was not updated as quickly as it should have been.
They also said they cannot reserve me one.
The charge for ringing their phone is also reasonably large, and I asked if they could re-emburse me this charge, because I spent a lot of time on the phone ordering my palette and then to find out what's going on. They said that they could not do this.
I did however, get my delivery charge money back and the cost of the palette.
I am completely appalled with this service because as a major shopping store, you would think that no problems would occur with this type of order.
As there's only 2000 palletes in the UK, it's very important to me that I get one, so I'm so angry.
Next time I'm in a store, I'm going to ask to speak with the manager to discuss this issue.
I'm so so so annoyed I can't describe it.
So in conclusion, I hate this shop and am completely appalled with their service and business procedure.
Loves xx
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